Massage Therapy Service & Refund Policy
1. Satisfaction Guarantee
Our goal is to provide a high-quality, therapeutic experience.
- During the session: If you are unhappy with the pressure or technique, please inform your therapist within the first 15 minutes. We will adjust immediately or end the session at no charge.
- After the session: Once a service is completed, we generally do not offer full refunds. However, if you are dissatisfied, please contact management within 24 hours so we can discuss a credit or a discounted follow-up.
2. Cancellation & No-Show Policy
Because your appointment time is reserved specifically for you, we require notice for changes:
- 24-Hour Notice: Cancellations made at least 24 hours in advance will receive a full refund or can be rescheduled at no cost.
- Late Cancellations: Cancellations made with less than 24 hours' notice may be charged 50% of the service fee.
- No-Shows: Failure to arrive without notice will result in a charge for the full amount (100%) of the scheduled service.
3. Refund Method
- Pre-paid Services: If a refund is approved, it will be issued to the original payment method within 5–7 business days.
- Gift Cards: Gift cards are non-refundable and have no cash value, but they are fully transferable to another person.
- Packages: If you purchase a multi-session package and wish to cancel the remaining sessions, the refund will be calculated based on the full "single-session" price for the massages already used.
4. Late Arrivals
If you arrive late, your session may be shortened to ensure the next client is seen on time. The full value of the booked service will still apply.
Note: Be sure to check your local state or provincial laws, as some jurisdictions have specific "cooling-off" periods for prepaid service contracts or packages.
Would you like me to adjust the tone of this to be more casual, or do you need a specific section for "Product Returns" (like oils or lotions)?